FAQ
Frequently Asked Questions (FAQ)
Here you will find answers to frequently asked questions about orders, shipping, warranty and more.
🛒 Orders
You can easily order through our webshop. Add the products you want to your shopping cart and complete your order using a secure payment method.
Yes, please contact us within 24 hours via WhatsApp or email to report any changes.
🚚 Shipping
Deliveries within the Netherlands take an average of 1-3 business days. For Belgium and Germany, this can be 3-5 business days.
Orders over €50 are shipped free of charge within the Netherlands.
✅ Warranty & Returns
We offer a 1-year warranty on motors and batteries, depending on the model.
Yes, you can return products within 14 days of receipt, provided they are in their original condition. Contact us for return instructions.
💳 Payments
We accept iDEAL, Bancontact, PayPal and credit cards.
We currently do not offer post-payment.
ℹ️ Other
Yes, we only sell original parts for popular fat bike models such as Ouxi and V20 Pro.
Yes, our Chamber of Commerce number is 97828734 and our VAT number is NL005290529B90 .
Company details
Company name: FatMotion
Chamber of Commerce number: 97828734
VAT number: NL005290529B90
Phone: 0686063403
Email: info@fatmotion.nl
Product retourneren
Wilt u een product retourneren? Vul hieronder uw retouraanvraag in. Wij reageren meestal binnen 24 uur.
